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Grocery Glitches

Yesterday got disrupted by having to deal with a grocery glitch. After lunch, while I waited for the kettle to boil to make some afternoon tea, I put away my groceries. The bill had been a bit higher than I’d expected, but I knew I was doing a massive re-stock and buying holiday cooking supplies, so I hadn’t argued at the store. But as I put the groceries away, I was trying to do an estimated running total, and I didn’t get anywhere near the right amount. So I looked at the receipt and saw that it wasn’t just my groceries on it. The first half was the previous person’s order, with mine added on. Then I noticed that the credit card digits showing on it had nothing to do with mine, and it was even a different kind of credit card. So, I ended up running back to the store to straighten it all out. I had to stand in line at customer service, and it baffled the clerk there, who called in a manager. Two managers eventually came over, and they were baffled. They had to call in their front-end supervisor. That involved a lot more waiting (they paged him several times). He groaned because apparently this has been coming up with their latest system upgrade. He copied my receipt so they could investigate further. Fortunately, the person ahead of me has a Kroger Plus account, so they might be able to get in touch with her. They added up my actual bill (nearly $100 less than it had been), and I paid that. I haven’t noticed any odd charges on my card, so it looks like it didn’t get charged at all the first time, either for my groceries or the next person’s.

And I was able to pick up something I realized I’d forgotten.

I think they were a little surprised that I came back to draw this to their attention when it actually worked in my favor, with someone else paying for my groceries. And unless this person pays close attention to her credit card account and notices that the amount is off, she might not notice this unless the store is able to do something to either contact her or void the transaction without having her card.

But I don’t know that I could have lived with myself taking advantage of something like that.

Anyway, I guess that’s a lesson to question when something seems that off and to keep an eye on your credit card statements. I’d have saved myself a trip if I’d said, “Whoa, how did I buy that much? That doesn’t seem right,” right there at the register.

But that was more than an hour out of my afternoon. Still, I’ve got an easy run toward completing the 50,000 word National Novel Writing Month goal. I may or may not get to the end of the story today.

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