My big distraction this week has been customer service issues.
I noticed that something funny was going on either with one of the electrical circuits in my kitchen or the refrigerator. I looked it up, and after doing some testing, it seems like the problem is with the refrigerator. This is something that’s known to happen with older refrigerators, and this one is nearly 16 years old. It’s working, and I’ve got a workaround going, but it probably needs to be replaced. With the likely issue and with the age of it, this repair would not be worth it.
So I went to order a new refrigerator. Home Depot said they couldn’t deliver anything before mid July, but I found what I needed at Best Buy, and they said they could deliver as soon as Monday. So I placed the order and took the Monday morning delivery slot they offered. Then last night, I got an e-mail saying I needed to set a delivery appointment. I followed their link, and they had the appointment I’d chosen as my second choice and said I needed to choose a first choice before that date, but none were available. I tried doing the online help chat thing, but nothing happened other than it sitting there for two hours saying it would connect me to an agent. I called this morning, used the callback feature, and eventually talked to someone. It turned out that the problem was that they didn’t have that unit in inventory and couldn’t even set a delivery date. I don’t know why they didn’t just say that instead of letting me order and set a delivery date, then telling me I needed to set a new date. So I cancelled that order.
I found almost the same thing at the same price at Lowe’s, and they said they could deliver in 3-7 days, but said they’d be in touch to schedule delivery. I’m waiting on that now. We’ll see if they actually have something. The order confirmation e-mail just says they’ll call with a delivery appointment, but says there may be “delays.” It would be nice if they built the delays into the information they give you when you order. If it’s going to be 4-6 weeks, then put that in up front. Don’t promise 3-7 days.
It seems that this is a combo problem between the pandemic and the trade war. There were already issues from the trade war with China, and then they shut down manufacturing. Plus, people sheltering at home are buying home stuff. I just hope my fridge holds out, since it’s pretty full. The freezer is my main concern. The stuff currently in the fridge will probably be eaten over the weekend, but I’ve got about a month worth of food in the freezer. If I get really desperate, I’ll pick up a dorm fridge and cook the meat in the freezer.
But I did not need this distraction. I’m trying to revise a book, and with having to buy a new refrigerator, I definitely need to get some books out there so I can bring in some money.